Templates
Identify your stakeholders
Who is the community?
 Worksheet A - Mind Map (PDF - 12 KB)  Worksheet A - Mind Map (RTF - 36 KB) | Mind Map worksheet (PDF - 7 KB)  Mind Map worksheet (DOC - 20 KB) |
Identify what is negotiable and not negotiable
What community engagement resources, skills, budgets will you and your team require in order to undertake this work?
 | Negotiables / Non-negotiables worksheet (PDF - 7 KB) Negotiables / Not -negotiables worksheet (DOC - 21 KB) |
Analyse your stakeholders
What is each stakeholder's relationship to each other and the project?
Decide on level of engagement and engagement tools or activities
What level of engagement is required for each stakeholder according to your objectives? (i.e. to inform, consult, involve, collaborate and/or empower)
What engagement tools will match the engagement level selected?
| Template 2 - Operational Engagement Plan (PDF - 15 KB) Template 2 - Operational Engagement Plan (RTF - 41 KB) | Diverge / Converge worksheet (PDF - 6 KB) Diverge / Converge worksheet (DOC - 24 KB) |
Identify key risks
What are the key risks involved in engaging these stakeholders and how do you plan to manage these?
| Worksheet D - Engagement Risk Profile Card (PDF - 23 KB) Worksheet D - Engagement Risk Profile Card (RTF - 66 KB) | |
How will your team evaluate the process and what evidence will need to be collected? How do you plan to share these learning’s and evaluation data?
Monitor learning
How will your team monitor and apply learning’s throughout the engagement process?
Websites
Community Engagement Theory and Resources
1. Australia
Victorian Government: Community Development Portal
Community Building Victoria
Community Builders, NSW
Queensland Government - Get Involved Program
Western Australia Government: Citizenscape
Tasmania Together
2. International
Community Tool Box
International Association for Public Participation
Change Management Toolbook
UK: Guide to Participation and Partnerships
UK: Focusing On Citizens: A Guide to Approaches and Methods
World Bank Participation Sourcebook
Last-first Networks: Tools for Change
Engaging with Particular Groups
Indigenous Partnership Framework - Department of Sustainability and Environment
Victorian Multicultural Commission
Scottish Executive: Good Practice Guidance Consultation with Equalities Groups
The ‘How To’ of Community Engagement
1. Rural Engagement
North Central Regional Center for Rural Development
The Asset-Based Community Development Institute (ABCD)
2. Action Learning and Action Research
Action learning and Action Research (Bob Dick)
Collaborative Action Research Network
Open Space as a tool
Facilitation and much more
3. Consultation
Local Government Consultation and Engagement
UK Cabinet Office Guide to Public Involvement
Framework for Engaging with Communities – Middlesbrough UK
4. Capacity Building, Social Capital & Sustainability
Measuring Social Capital in Five Communities in NSW: A Practitioners Guide
Worldbank Poverty Net
Measuring Community Success and Sustainability: An Interactive Workbook
5. Deliberative Democracy
Active: Citizen Participation in Decision-making
Learning Communities Catalyst
21st Century Dialogue
6. Systems Thinking
Systems thinking
Systems Theory
7. Communications and Conflict Resolution
NSW based Conflict Resolution Network
8. Futures Thinking
Imagine Chicago
9. Outrage Management
Risk Communication by Peter Sandman
Publications
Arnstein, SR (1971) ‘A ladder of citizen participation in the USA’, Journal of Town Planning Institute, Vol 57, No. 4
Aslin, HJ & Brown, VA (2000) Collaborative, coordinated engagement in the Murray–Darling Basin: principles, practices and toolkit, Bureau of Rural Sciences, Canberra
Aslin, HJ & Brown, VA (2004) Towards whole of community engagement: a practical toolkit, Murray Darling Basin Commission
Aspen Institute (1996) Measuring community capacity building: a workbook in progress for rural communities, The Aspen Institute, Washington DC
Bawden, R & Macadam, R (1991) in Bawden, R (ed) Systemic development: a learning approach to change, Centre for Systemic Development, UWS Hawkesbury, 1995
Black, A & Hughes, P (2001), ‘The identification and analysis of indicators of community strength and outcomes’, Occasional paper no. 3, Department of Family and Community Services, Canberra
Botsman, P & Latham, M (2001) The enabling state: people before bureaucracy, Pluto Press, Sydney
Carman, K and Keith, K (1994) 'Community consultation techniques: purposes, processes and pitfalls', Queensland Department of Primary Industries, Queensland Government information series QI 94030, Queensland Government, Brisbane
Cavaye, J (2001) ‘Community engagement framework project: scoping and review paper’, Cavaye Community Development/CEO Committee on Land Resources, Queensland, citing OECD (2001) ‘Engaging Citizens in policy-making: information, consultation and public participation’, PUMA policy brief No 10, July 2001, Organisation for Economic Co-operation and Development
Cavaye, J (2000) ‘The role of government in community capacity building’, Queensland Government information series QI 99804, Queensland Government, Brisbane
Hawtin, M, Hughes, G, Percy-Smith, J & Foreman, A (1994) Community profiling: auditing social needs, Open University Press
Laird, A, Fawcett, J, Rait, F & Reid, S (2000) Assessment of innovative approaches to testing community opinion, George Street Research, The Scottish Executive Central Research Unit
McDonald, B, et al. (2000) Evaluation in the agriculture division using Bennett’s Hierarchy, Department of Natural Resources and Environment, Victoria
Salvaris, M, Burke, T, Pidgeon, J & Kelman, S (2000), Social benchmarks and indicators for Victoria, consultant's report for the Department of Premier and Cabinet, Victoria, Swinburne University of Technology, Melbourne
Sarkissian, W, Hirst, A & Beauford, S with Walton, S (2003) Community participation in practice: new directions, Institute for Sustainability and Technology Policy, Murdoch University, Western Australia
Wills, J (2001) Just vibrant sustainable communities: a framework for progressing and measuring community wellbeing, Local Government Community Services of Australia, Townsville City Council, Townsville
Woodhill, J & Robins, L (1998) Participatory evaluation for Landcare and Catchment groups: a guide for facilitators, Greening Australia, Canberra
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